Key Responsibilities

🔹Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.

🔹Manage reservations, room assignments, and handle guest inquiries efficiently.

🔹Answer phone calls, emails, and provide accurate information about hotel services and amenities.

🔹Maintain guest records and process payments using hotel management systems.

🔹Coordinate with housekeeping and other departments to meet guest needs.

🔹Handle complaints or concerns with patience and escalate issues when necessary.

🔹Ensure the reception area is clean, organized, and welcoming at all times.

Key Requirements

🔹Minimum of OND/HND/B.Sc. in Hospitality, Business Admin, or related field.

🔹Proven experience in a front desk or customer service role is an added advantage.

🔹Excellent verbal and written communication skills.

🔹Professional appearance and a friendly, helpful attitude.

🔹Ability to work under pressure and handle multiple tasks.

🔹Familiarity with hotel booking software is a plus.

🔹Willingness to work flexible shifts, including weekends and holidays.

SALARY: Negotiable based on experience

LOCATION: Presidential Road, Enugu State